Shipping Policy

Effective Date: October 2025
Website: www.myupstr.com
Contact Email: contact@myupstr.com
Business Address: Louisiana Blvd, Albuquerque, NV 87113, United States

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1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order has been placed and another when it ships.

If we experience a high volume of orders or logistics delays, we’ll notify you promptly via email.

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2. Shipping Times

Estimated delivery times vary depending on your location:

Please note that these are estimated times only.
Unforeseen delays (customs, weather, carrier issues) may occur.

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3. Shipping Costs

We’re proud to offer Free Shipping on all orders — no minimum purchase required.

If you select an express option (where available), additional costs will be displayed at checkout.

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4. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after shipment.

If you haven’t received tracking info within 5 business days, please contact contact@myupstr.com.

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5. Incorrect Address

Please ensure your shipping address is correct at checkout.
If an order is shipped to the wrong address due to customer error, we cannot guarantee a replacement or refund.

If you realize there’s an error, contact us within 12 hours of placing your order.

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6. Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery is confirmed by the carrier.
If this happens, please contact the shipping carrier directly to open a claim.

We will do our best to assist you, but refunds for lost packages after confirmed delivery are not guaranteed.

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7. Customs, Duties & Taxes

For international orders, MyUpstr is not responsible for any customs duties, taxes, or import fees charged by your local authorities.
These charges are the buyer’s responsibility.

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8. Damaged Packages

If your package arrives damaged, please take photos and contact us immediately at contact@myupstr.com.
We will send a replacement or issue a refund based on the situation.

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9. Delivery Guarantee

If your package does not arrive within 30 business days, please reach out to our support team.
We will either reship your order or issue a full refund — your satisfaction is guaranteed.

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10. Contact Us

For any questions or delivery issues, please contact:

📧 contact@myupstr.com
🏢 Louisiana Blvd, Albuquerque, NV 87113, United States